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If you cannot find the information you are looking for with reference to our Help section, please contact your library's support team by clicking on the appropriate link below.
Alliance Library System
Alsip-Merrionette Park Public Library District
Arlington Heights Memorial Library
Aurora Public Library
Barrington Area Library
Benton Public Library
Bloomingdale Public Library
Bloomington Public Library
Bradley Public Library District
Brookfield Public Library
Cary Area Public Library
Cherry Valley Public Library District
College of Lake County (Murphy Library)
Eastern Illinois University
Elk Grove Village Public Library
Elmhurst Public Library
Evanston Public Library
Flossmoor Public Library
Fox River Grove Memorial Library
Fremont Public Library District
Gail Borden Public Library District
Glenside Public Library District
Grayslake Area Public Library
Huntley Area Public Library District
Itasca Community Library
Lincoln Trail Libraries System
Lincolnwood Public Library District
Morton Grove Public Library
Mount Prospect Public Library
Palatine Public Library District
Plainfield Public Library
Riverside Public Library
Rockford Public Library
Rolling Meadows Library
Schaumburg Township District Library
Vernon Area Public Library District
Villa Park Public Library
Warren Newport Public Library
Wauconda Area Public Library
Westchester Public Library
Wood Dale Public Library
Woodstock Public Library
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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