"There's no magic formula for building a successful enterprise, large or small. If you're in the business of making a profit, you're in the business of building people. First you build your people. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic process that makes sure you don't get those things backwards. Constructive confrontation is the closest thing you'll ever find to hold people accountable for what they do, while at the same time reducing the conflicts that get in the way of productivity and, ultimately, profits."
--Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc.
"The Art of Constructive Confrontation is a clear and concise road map to making the all-important conversations between team leaders and team members happen. More than that, the constructive c...
JOHN HOOVER, PhD, is a popular speaker and seminar leader. He has helped numerous companies, including Boeing, Delta Air Lines, Hilton Hotels, IBM, Motorola, Sanyo Fisher, and Xerox, engender and sustain internal andexternal -with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com.
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The Art of Constructive Confrontation
by John Hoover
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